You can find a list of some of our most frequently asked questions and the answers to them below.
Franking machines save you time and money when sending your post, you are also able to personalise your mail, if your business has a logo you can add this to your franking mark so your customers can see. You may also add your return address in case any mail cannot be delivered.
Yes, you will qualify for cheaper postage costs when you use a franking machine. This will help to reduce the costs involved when sending your mail.
You can find out more about the current pricing rates and discounts available for those customers using a franking machine by visiting the Royal Mail website. They have produced a PDF document that lists all the current prices charged.
Some franking machines are more basic than others, so it is important to consider your needs when looking at the wide range of franking machines that are available. Generally speaking the machines are grouped according to how many letters you would send each day.
We have Area Managers based Nationwide who would be more than happy to meet with you to carry out a postal survey and tailor the correct machine for your business.
When you trade with an approved franking supplier and have chosen the correct machine for your business the license will be applied once you have purchased or finalised your new rental agreement you will receive your license from Royal Mail.
No unfortunately not, once you receive delivery the machine needs to be installed by one of our qualified engineers and training will then will be carried out to all users.
Call our head office number on 0870 730 0138 and press option 3 which will take you through to Supplies who will be happy to assist you with your order or inquiry.
You have 2 options, Firstly you can contact the service team via our live chat service available on our website or you can call the service team on 0870 730 0138 and press option 2 who will be happy to assist you with any issues you may be experiencing.
If your company uses ANY Royal Mail VAT liable products then a VAT Smart franking is mandatory, this enable you to reclaim your VAT.
If your business is VAT registered and you are using a VAT smart franking machine this will enable you to receive VAT invoices, our machine will allow you to receive a VAT report direct from the machine from the items you have sent, this will only apply to items that are VAT liable.
DPS will contact you directly to inform you of any forthcoming changes to the Royal Mails tariff, the tariff changes are updated via our new Lan connection or telephone line.
Failure to use the correct tariffs on the Franking machine may cause you too potentially under Frank your mail which may cause the customer to be liable for surcharges when sending your mail. In some cases Royal Mail may instruct DPS to deduct any underpayment which is then payable by the user.
This change has been implemented by Royal Mail that all smart Franking machines now need to Frank there mail in blue.